SCPL

Role and Responsibilities

The technology clerk is responsible for performing tasks related to the needs of patrons and technology in the library’s computer area.

·         Be present, visible, and provide excellent customer support and service to patrons using the public computer area.

·         Respond to a variety of questions from patrons related to the library and the usage of various library technologies.

·         Assist patrons in use of public internet computers, including use of hardware and software.

·         Assist patrons in use of e-readers.

·         Ensure that the public computer area is always clean and ready for use.

·         Assist in completion of library trouble tickets when assigned.

·         Collect money (if necessary) for library fines and fees.

·         Use the library’s ILS system to perform routine tasks and answer general patron inquires.

·         Explain and enforce library policies and procedures

·         Other duties as assigned.

 

Expected Hours of Work

Employee must work 20 hours a week to maintain part time status and cannot exceed 99 hours a month. Evening and weekend work is required.

Schedule

- Schedule: (Tuesdays 12:30-8:00/Thursdays 12:30-8:00/Saturdays 10:30-7:00)

Required education and experience

·         High School Diploma or GED

 

Competencies

·         Ability to read, write, and compute.

·         Ability to establish and maintain harmonious relations with staff and the public.

·         Ability to communicate effectively orally and in writing.

·         Ability to maintain high standards of customer service and commitment to public service.

·         Strong organizational skills

·         Proficient knowledge of Microsoft Office suite, Internet browsers, and e-readers.

 

Physical Demands

·         Light work (lifting, pushing, or pulling 20 lbs. maximum)

·         Movement through facility locations and assisting patrons

·         Visual acuity sufficient to identify materials on shelfing up to 90” and to read primarily typed or printed text in a variety of types sizes.

 

On-Site Work Environment

·         Climate controlled environment

·         Barrier free work area

 

Note: This job description does not necessarily reflect all aspects of the job function.